The Membership Experience Lead is part of the North America Operating Board Engagement team*. The Lead will focus on implementing strategy for geographical and partnership growth. This will be achieved by working closely with regional leads to grow a strong sense of community and participation among members. The role will lead in the development of strategies and initiatives that will attract, onboard, engage and retain members. The role will also lead in the formulation, implementation and ongoing assessment of metrics to gauge the effectiveness of member engagement initiatives.
This role will report directly to the North America Operating Board Director of Engagement and works closely with HBA staff. This position will work to align priorities to organizational strategy, and work collaboratively to engage new members and ensure they know how to maximize the benefits of HBA both personally and professionally.
Key Responsibilities:
● Inform, implement, and align the strategic plan,
● Liaison and create a community across regional membership experience presidents to leverage best practices and create efficiencies, including monthly meetings to allow for regular knowledge sharing across North America.
● Participates in meetings with new members and onboarding sessions as appropriate.
● Leverage data on past and existing numbers, such as members and event engagement, to maximize membership, both existing and new
Time commitment: 5-10 hours per month
* The HBA NA Operating board Engagement team leaders play key roles in developing and implementing strategic plans for engagement (1) look to increase/enhance the membership experience (2) to increase the sense of belonging among members and increase the number of volunteers across the organization.
Criteria - To be eligible for this role, you must have previous HBA board experience.
To apply, sign in via the blue login button at the top right of your screen. Once logged in, acknowledgment "Apply Today!" to complete your application to be considered for the role. Applicants will be interviewed on a rolling basis.
This role is reserved for HBA members. Non-members can apply, but if selected to fill an open role, membership will be required at that time. If you'd like to learn more on how to become an HBA member, please visit our website.
Volunteer acknowledgment
As a volunteer leader, you may at times handle sensitive information. Prior to applying for this role, we ask that you please review the HBA volunteer acknowledgment policy. By submitting an application for this opportunity you agree to be bound by this policy.